top of page
SHIPPING AND RETURN

SHIPPING POLICY

The company ships items through USPS. Your order will be shipped within 1-4 working business days after your order is placed. You will receive an email containing your Tracking Number once your package has been shipped. Shipping times may vary during holiday seasons.

RETURN & EXCHANGE POLICY

Items returned within 7 business days of their original shipment arrival date in same as new condition will be eligible for a refund, however, the original shipping cost will not be reimbursed. Return shipping costs will be the responsibility of the customer and must be shipped to the provided address.

All sale purchases are final.
 
The company reserves the right to reject returns in its sole discretion, including if the customer is attempting to return used items, return multiple items that were purchased with the intention of resale, or for any other exploitation of this return policy.

Email: info@sterling-place.com or DM on Instagram: @sterling.place

PRIVACY

PRIVACY & SAFETY

This policy (“Privacy Policy”) describes how the Website collects and uses the information of its users. Please read this Privacy Policy carefully, as it applies each time a user accesses the Website and uses its services, regardless of whether or not a purchase is made. By using and accessing the Website or registering and/or making purchases on the Website, you accept the terms of this Privacy Policy.


The Website is operated by Sterling Place. The words “user”, “you” and “your” in this Privacy Policy refer to a user of the Website.


Types of information we collect from users:
To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:

1. Information you provide us.
2. Information we collect when you use the services.
3. Information we collect from other sources.


Why we collect such information:
We use the Personal Information we collect about you to provide our services and make them better and safer.​
We also collect and use Personal Information in order to contact Users and to comply with the laws applicable to us.


How we use your information:
Your information is processed using primarily electronic means and is used, without limitation, for the following services:
1. Registration for an account or newsletter
2. Order fulfillment and related activities
3. Management of payments, including anti-fraud control when paying by credit/debit card
4. Marketing communications
5. Customization of content
6. Responding to customer service requests and similar communications from you; and
7. Technical assistance


Where we store your information:
Your information will be collected and stored in Wix's secure data centers.


Sharing your information:
We will not sell or otherwise disclose your information, except as described in this section and other relevant sections of this Privacy Policy.
 
We may retain third party service providers in order to process your data in connection with the services provided on the Website (e.g., shipments, processing payments, logistics services, IT support, customer service or marketing communications). Third parties who perform these operations are only permitted to use the information provided to them to perform their function and for no other purpose. 

In the event there is a change in the corporate structure of Sterling Place including, without limitation, by merger, consolidation, sale, liquidation, or transfer of substantial assets, we may, in our sole discretion, transfer, sell or assign users’ information collected on and through the Website to one or more affiliated or unaffiliated third parties or successor in interest.

We may disclose a user’s information when required to do so to comply with applicable law or legal process or to respond to a request from law enforcement authorities. We may also provide your information where necessary for the defense of legal claims or for fraud prevention purposes.


Links to third party sites:
The Website contains links to third party websites, which we do not operate, control, monitor, endorse or guarantee. This Privacy Policy does not apply to the collection and use of information by such third party websites. We suggest that you carefully read the privacy policy and other policies of all third party websites.

We provide hyperlinks to third party websites only for the convenience of our users and is not a recommendation that users access such third party websites. We do not guarantee the services or goods provided and sold by such third party websites to Internet users. YOU AGREE THAT YOUR USE OF ANY THIRD PARTY WEBSITE IS AT YOUR SOLE RISK AND WITHOUT WARRANTIES OF ANY KIND BY STERLING PLACE IMPLIED OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY OR NONINFRINGEMENT. UNDER NO CIRCUMSTANCES SHALL STERLING PLACE BE LIABLE FOR DAMAGES ARISING FROM ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTY WEBSITE OR FOR ANY INFORMATION APPEARING ON THIRD PARTY WEBSITES.


Information collected from and/or shared with social media sites:
When accessing the Website through a third party social media site and/or application, we may access some of your information from your social media account, such as name, email address, profile picture, location, friend list, posts and/or likes. Please note that some aggregate information, that does not personally identify you, such as content viewed on the social media site/application, may also be collected by us if you access the Website through a third party social media site.


Rights of California residents:
Pursuant to California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with the California Department of Consumer Affairs, 400 R Street, STE 1080, Sacramento, CA 95814; or by telephone at (916) 445-1254 or (800) 952-5210; or by email to dca@dca.ca.gov. For more information about protecting your privacy, you may wish to visit: www.ftc.gov.

If you are a resident of California, you may request that we not share your information with certain affiliates or third parties providers for marketing purposes, and/or you may inquire as to how we have shared your information with third parties providers for marketing purposes. In connection with such request, we will identify the types of information shared and provide you with the names and addresses of the third parties with whom the information was shared. If you would like to receive any such information, please contact us at contact.sterlingplace@gmail.com.

Do not track signals:
Our Website does not recognize Do Not Track signals. Some third parties may collect aggregate information about the users’ online activities over time and across websites when they use the Website. While this information does not include personally identifiable information, certain processing activities that combine aggregate information with other information in possession of such third parties could result in the identification of users.

Data retention:
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Updates to our privacy policy:
Sterling Place may amend or update all or any portion of this Privacy Policy, at any time, without notice, in its sole discretion. Please access this section regularly to verify if any changes were made to our Privacy Policy and to review the updated Privacy Policy.
 
Contact us:
For more information about our privacy practices, if you have questions, or if you would like to make a suggestion, please contact us by e‑mail at info@sterling-place.com

 

PAYMENT METHODS

We accept most major credit cards (Visa, Mastercard, and American Express) as well as Paypal. All payment information is transferred from your computer to our servers using a secure, encrypted protocol (https). As part of our ongoing efforts to combat credit card fraud, we may require additional identification verification for international and/or large orders.

bottom of page